At Planify, we are committed to providing high-quality financial planning services to help our clients achieve long-term security. As our services are primarily based on consultations, strategy development, and financial advisory, we have a strict refund policy in place.
If you have any questions regarding our refund policy, please contact us at:
📍 Address: 7 Rose Rd, Ravensmead, Cape Town, 8001, South Africa
📞 Phone: +27 21 419 7410
📧 Email: [email protected]
1. Refund Eligibility
As our services involve professional financial consultations, customized strategies, and digital resources, refunds are only applicable in limited cases where the service has not been delivered as described.
Refunds may be considered under the following circumstances:
✅ Service Not Delivered: If we fail to provide the agreed-upon service within the specified timeframe.
✅ Technical Issues: If you were unable to access paid services due to technical errors on our end.
✅ Duplicate Payments: If a client is charged twice for the same service due to a system error.
All refund requests must be submitted within 14 days of the purchase date. After this period, we are unable to process refund claims.
2. Non-Refundable Services
The following services are non-refundable due to their nature:
🚫 Completed Financial Consultations: If a consultation has already been provided, no refund will be issued.
🚫 Customized Financial Plans & Reports: As these are tailored to individual clients, they are non-refundable.
🚫 Subscription-Based Services: If you have subscribed to ongoing financial planning services, cancellations will apply to future payments only.
🚫 Missed Appointments: If you fail to attend a scheduled consultation without prior notice (at least 24 hours), the fee is non-refundable.
We encourage all clients to review service details carefully before making a purchase.
3. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
1️⃣ Contact Us – Email [email protected] with your name, order details, and a clear explanation of the issue.
2️⃣ Review Process – Our team will review your request within 5 business days and determine if you are eligible.
3️⃣ Approval or Rejection – If approved, your refund will be processed within 7-10 business days via the original payment method.
If your request is denied, we will provide a clear explanation of why the refund cannot be issued.
4. Cancellation Policy
If you wish to cancel a financial service, please notify us as soon as possible.
One-Time Services:
Cancellations made 24 hours before a scheduled consultation may be eligible for rescheduling or a partial refund.
Cancellations made after a service has been delivered are non-refundable.
Subscription Services:
You can cancel a subscription at any time, but no refunds will be issued for payments already processed.
Future payments will be stopped from the next billing cycle.
5. Processing Refunds
If your refund is approved, it will be issued to the original payment method within 7-10 business days.
Credit/Debit Card Payments: Refunds will appear on your statement within the standard processing time of your bank.
Bank Transfers: Refunds will be processed through electronic bank transfer.
Third-Party Payment Platforms: Refunds through PayPal, Stripe, or other platforms are subject to their policies.
We are not responsible for any delays caused by banks or payment providers.
6. Exceptions and Dispute Resolution
If you disagree with our refund decision, you may:
🔹 Request a Review: Submit an appeal with additional supporting evidence.
🔹 Seek Alternative Resolutions: We may offer credit for future services as an alternative to refunds.
🔹 Legal Compliance: We comply with all applicable refund regulations under South African law.
For further assistance, reach out to [email protected].
7. Contact Us
For any refund or cancellation inquiries, please contact us:
📍 Planify
📍 Address: 7 Rose Rd, Ravensmead, Cape Town, 8001, South Africa
📞 Phone: +27 21 419 7410
📧 Email: [email protected]